Find out how you can protect yourself and your credit card account from people who want to get your personal information to gain access to your account.
UNDERSTANDING CREDIT CARD FRAUD
Credit card fraud is the unauthorized use of an individual’s credit card or card information to make purchases, or to remove funds from the cardholder’s account.
Types of Credit Card Fraud and Prevention:
PHISHING – The act of fraudulently obtaining a person’s confidential or financial information by using an online resource such as electronic mail, social media and other internet-related methods. Information stolen may include online account names, log-in passwords, and other personal data.
Prevention: Do not respond to emails requesting for your card number, CVV/CVC (i.e. the 3-digit code found at the back of your card), or your One-Time password. RCBC Bankard will not ask for your OTP or CVV via phone or SMS.
SKIMMING – The use of a small device to steal credit card or ATM information in an otherwise legitimate credit or debit card transaction. The device copies and stores all the details stored in the card’s magnetic stripe such as the credit card number, expiration date and the credit card holder’s full name.
Prevention: RCBC Bankard has issued EMV cards which make it more secure against skimming.
OTP TAKE-OVER – The One-Time Password (OTP) is issued whenever you do an online transaction at shop secure merchants. Unscrupulous people might call asking for your OTP and CVV/CVC to make fraudulent purchases using your credit card.
Prevention: You should NEVER disclose your OTP to anyone. If anyone calls you to ask what your OTP is or asks you to provide the three-digit CVV/CVC number located in the signature panel of your card, hang up. This is a fraudster intending to use your OTP.
ADDITIONAL TIPS TO KEEP YOUR RCBC BANKARD SAFE
Together, let’s ensure that your card transactions are safe and that you’ll enjoy all the benefits of being an RCBC Bankard cardholder.
Smishing is a form of phishing activity where fraudsters trick the users to click or download a malicious link to acquire information such as username, password, and/or One-Time Password (OTP) through SMS.
How to know if you’re being smished?
When in doubt, please report it immediately to RCBC Bankard Customer Service Hotline (02) 8888-1888.