Over the phone or email, chat, or via a self-service App – here are ways to reach us.


Customer Service Hotline

For concerns that require immediate attention such as request to block lost/stolen cards or report disputed transactions, please call us at (02) 8888-1888 for Classic, Gold, and Co-Brands, (02) 8888-1883 for Platinum, Diamond, Infinite, World, and ZALORA Cards, (02) 8888-1818 for AirAsia Cards.

For other concerns or requests, please send an email to email@service.rcbcbankard.com and we’ll reply within 3 to 5 working days. Make sure to provide your information & the complete details of your concern/request to help us process your request faster.


Chat with Erica

You can ask Erica to check your account information, activate your Card, or apply for a Card. Click on Erica's icon in the bottom right-hand corner.

Start a conversation by asking a question or choosing a category from the selection.


RCBC Digital app

Manage your Card easily with just a few taps – view your latest Statement, check your balances, instantly lock & unlock your Card, activate your Card, and more. It’s easier, faster, and secure!

Don’t have the App yet? Get the RCBC Digital app now.