We’re all in this together.

We're here to support you during these trying times.

We are here to support you and your loved ones during this time of uncertainty due to the COVID-19 pandemic.

Here are some of the initiatives we have undertaken so far:
The information on this page will be regularly updated, so please continue to check back.
We have implemented a Payment Holiday. 
We aim to help you better manage your finances in these trying times. Our Payment Holiday has been extended and updated to align with the IRR of Republic Act 11469 or the Bayanihan to Heal as One Act of 2020. See our updated FAQs here.

Our digital channels are always available.
You may get information on your RCBC Bankard credit cards, including your available balance, outstanding balance, statement of account, and recent transactions through RCBC Bankard ONLINE or you can even charge your utility bills to your RCBC Bankard through the RCBC Online Banking app.
In addition, you can also pay for your RCBC Bankard bill in the comfort of your home through the electronic banking channels of your bank of account. See available online payment channels here.

You can continue using your RCBC Bankard for your daily essentials, in store or online. 
Our systems remain up & running and you can continue to use your RCBC Bankard for your in-store and online purchases. Plus, pay easy by converting your purchases to 0% installment for 3 months via Unli 0% Installment. To request for Unli 0%, just fill out the online form at https://bit.ly/rcbcbankard-unli.

Stay connected, stay protected. 
If you are enrolled in RCBC Bankard's Spend Monitor, you will continue to receive alerts on your pre-selected transactions/purchases. Our Fraud team also reaches out if there are suspicious transactions and sends SMS/email reminders on how we can jointly protect your accounts. 
One such reminder is to not respond to emails or SMS that intend to get your personal and/or card information. In addition, never divulge your 3-digit CVV/CVC and do not share your One-Time Password (OTP) with anyone. Together, let’s ensure that your RCBC Bankard is kept secure.

You can use your Rewards Points to help. 
Redeem your accumulated Rewards Points from your RCBC Bankard and make a donation to any of our relief organization partners who are assisting frontliners and vulnerable communities – Philippine Red Cross, AY Foundation, Gawad Kalinga, and SOS Children’s Villages. Lend a hand today.

Our Customer Service team is available to serve you. 
We're happy to announce that starting June 22, 2020, our Customer Service Hotlines will return to full operating hours, 24/7, to take all types of calls.

Remember we’re all in this together, so when you’re dealing with our hardworking team, please be patient and please be kind – they’re doing their utmost to provide you with quality service and to address your concerns.

For additional information, please continue to check our Cardholder Advisories and follow our Facebook page.