Advisory on Customer Service Hotline Availability

Due to the current enhanced community quarantine implemented in Luzon, we have limited manpower onboard. We would like to inform you though that we are doing our utmost to provide you with quality service and to address your concerns. Our Customer Service hotlines will be able to process critical requests from 8am to 6pm including Card Activation, Balance and Purchase Conversion (Unli 0%, Unli Installment), sending of electronic statement of account, Updating or Adding Email Address in Account, Cash Loan requests with proceeds to be credited to the cardholder’s RCBC deposit account. Requests to block lost/stolen cards or report disputed/unauthorized transactions can still be processed 24/7. Our systems remain to be up & running and you can check your account information electronically via the RCBC Online Banking App or through online.rcbcbankard.com.