Advisory on Customer Service Hotline Availability

Due to the current enhanced community quarantine implemented in Luzon, we have limited manpower onboard. We would like to inform you though that we are doing our utmost to provide you with quality service and to address your concerns. As such, we will be servicing your Unli 0% Installment requests online so you don’t have to wait long at our hotline. Go to and fill out the form completely.

Our Customer Service hotlines is open daily from 8am-6pm to take calls concerning Card Activation, sending of electronic statement of account, Updating or Adding Email Address in Account, Cash Loan requests with proceeds to be credited to the cardholder’s RCBC deposit account. Requests to block lost/stolen cards or report disputed/unauthorized transactions can still be processed 24/7. Our systems remain to be up & running and you can check your account information electronically via the RCBC Online Banking App or through